CUSTOMER SERVICE POLICIES

FREIGHT POLICY: Equipment and parts are shipped FOB Factory.  Three or more pieces of equipment qualify for FOB Destination via standard truck service.  Diamond Tool orders for over $300 net ($400 net for abrasives, $500 net for diamond/abrasive combination orders) are FOB Destination via ground or truck service.  Premium shipping (i.e. 2nd day or overnight) is always FOB Factory.

FAST PAY DISCOUNT:  A Fast Pay Cash Discount will be allowed when payment is received in Elyria, Ohio within the terms specified on your invoice.  Any customer with an outstanding balance older than thirty (30) days cannot qualify for the Fast Pay Discount.

SALES TAX:   Sales Tax will be charged where applicable unless a tax exemption certificate is provided.

REPAIRS:  Items returned for repair should be carefully packaged and accompanied by a packing slip with the following information:  Company name - address and phone number, List of items for repair, Explanation of repairs needed, Returned Good Authorization (RGA) obtained by customer service, Original invoice (warranty only)

TRIAL POLICY:  Purchase orders are requested and full payment is expected on all trial materials.  Trials will be invoiced on the basis of normal ordering quantity that the customer is expected to purchase if the trial is successful.  Orders must specify the exact number normally purchased and be invoiced on that basis.  Trials proving only partially satisfactory, bus usable, will be credited on the basis of the value received.  Trials proving completely unsatisfactory receive full credit.  The efficiency of the trial performance is the decision of the customer.

REPLACEMENT/REFUND:  All catalog items returned to stock are subject to 15% restocking fee.  Non-catalog items, special order items and any item beyond two (2) years from original invoice date are subject to a mandatory 50% restocking fee.  Discontinued items and/or items purchased beyond four (4) years from original invoice date cannot be returned.  Items returned for replacement or refund should be in original cartons and must be accompanied by a packing slip with the following information:  RGA number obtained from customer service, List of items returned, Reasons for return, Copy of original invoice(s).