Instructions for logging into the EBusiness Site as a Customer

Having Trouble Logging into the Diamond Products Ebusiness Site?

If you are not a Diamond Products customer you cannot login to the Ebusiness site.

Click here to locate your Sales Rep..
Click here to locate the Warehouse nearest to you..
Click here to email Customer Service for more information..

If you are a Diamond Products customer but you have not yet registered to login.

Click here to fill out a Login Registration Form..

If you have forgotten your password.

Click here to fill out a Password Request Form..

Instructions for logging into the EBusiness Site as a Customer:

Start Internet Explorer and go to www.diamondproducts.com.
Click the "Customer Login" menu item in the left panel.
This will display the Customer Login screen in the lower right panel (as shown below).

Enter the Customer Number.
Each person should enter their own name in the User Name field.
Enter the password.
Click "Sign On" Button.

The initial screen after login is the Options Menu (shown below).

The First Three Menu Items provide lookup capability within our Sales Order file.

Order Status - Lookup Status of Current Orders with Scheduled Ship Date. Shipping Details can be accessed, including hyperlinked Tracking Numbers and Serial Numbers.
History Search - Lookup Sales Order History, Credit Memo History or RGA History up to 3 years old.
Product Info/Parts Lists - Download Product Manuals and Parts Lists as PDF files. Lookup Sales History of any Product ordered in the past 3 years.

The "Place an Order" Menu Item provides two different screens for placing Orders.

Customer Order Screen - This screen is a Picking List of products previously ordered by this Customer.
Product Order Screen - This screen provides a variety of Picking Lists chosen by Product Categories.

Abrasives Order Screen - This screen is our Tyrolit Product Index to hyperlinked Price Book pages.

Price Book Order Screen - This screen is a hyperlinked Price Book.

The Utility Menu allows the following options.

Change Password and Email Address.
Lookup Contact Info and Send Email to Sales Rep.
Send Email to Customer Service.

Click on "Order Status" to see an expanded list of Order Status Options.
Click on "Open Orders and Orders shipped in Last 30 Days".

The Order Status Screen is shown below:

Display fields include Order Qty, Ship Qty and Ship Date. (Ship Date is "Open" if not yet shipped).
If you place the mouse above any line a small yellow "mouseOver" box will show additional info (eg. Scheduled Ship Date).
If you click the box at the right end of a line, a detail display of ship info is displayed.

Ship Address
Details of multiple shipments (if there were multiple shipments).
Carrier Name and Carrier's Tracking Numbers.
Billed Freight Charges (when available, and allocated by price if there are multiple items).
Serial Numbers of shipped products.

At the top right of the screen is a Purchase Order Query box. (If PO# is typed in box the entire PO will be displayed).
Just below this is a Catalog No/Part No Query box. (The entire Sales History of the Product will be displayed).

Now click the hyperlink "Back to Options Menu" to continue surfing the Ebusiness site.
The "Order History" is similar to "Order Status" with different selection options. (We won't look at it now since it is so similar).
Click "Customer Order Screen" within the "Place an Order" Menu Option.

The Customer Order Screen is shown below.

It is a Picking List of previously ordered products. (It defaults to products ordered in the past year but this can be changed In the Selection Options).
You can navigate the Product List quickly by using the Product Directory in the top right of screen.
Display fields include Last Ship Date, Minimum 45 Day Supply (for Distributors), Last Year Usage, and Customer's Price.

If Customer is a Pro Cutter (rather than a Distributor), the Last Order Qty is displayed instead of Minimum 45 Day Supply. (This Last Order Qty/Minimum 45 Day Supply number is used as the default quantity when an item is chosen for the Shopping Cart.)
The Customer's Price may be hidden by checking the box at the top right corner under Selection Options.

If you place the mouse above any line a small yellow "mouseOver" box will show additional info (eg. SO#, Qty, & PO# of Last Order)
If you click the box at the right end of a line, the entire Sales History of the Product will be displayed.
If you click the box at the start of the line, the product will be placed in the Shopping Cart.
If you enter a PO# in the "Find my Purchase Order" box, it will add an entire Purchase Order to the Picking List.
If you enter a Catalog# or Part# in the other box, that Product will be added to the Picking List.

Now, go ahead and click the box at the start of the first product line. Click two or three lines, and build yourself a Shopping Cart.

As each item is clicked, it is placed in the Shopping Cart as shown below.

The Order Qty is defaulted from the Minimum 45 Day Supply / Last Order Qty field. Then Order Qty it is hightlighted and available to be changed.
Any line in the Shopping Cart can be deleted by clicking the box at the right end of the line.
The entire Shopping Cart can be cleared by clicking the "Clear Cart" Button.
If you want to go back to the place in the list where you selected the last item, click the "Back to List" Button. (Note that clicking on the background of the list will instantly take you back up to the order cart.)
If you click the "Check Out" button, you will be allowed to view the final discounts and prices and to access additional order options.

Now click the "Check Out" Button

The Shopping Cart Cart Check Out Screen is shown below. The Customer has several options available:

The Customer PO field is required, though there is no attempt to edit its content.
Shipping Priority (Normal, Hot, or No Hurry) can be designated. This will be noted on the Sales Order and can affect the Ship Date.
Ship Via can be chosen from a standard list or entered in the Notes field.
Ship Complete Option is available. Do not ship any item until all items are ready to ship.
The Notes box allows a sizeable message to be passed on to Customer Service.
The Ship To Address is defaulted from the Customer file but can be changed.
At the bottom of the Screen (not shown below) are the following options.

Enter an additional Contact Email address or Phone Number
Display button for Conditions of Sale.
Display buttons for Equipment Warrantee and Diamond Tool Warrantee.

The Submit button at the bottom of the screen will display the Conditions of Sale and require acceptance before submitting the order.

If you are logged in as Internet Test Customer 9988, you will not be able to submit an order.
Now click the "Back to Order Screen" hyperlink to return to the Customer Order Screen. When you get there, click the "Clear Cart" button.
Click the "Back to Options Menu" hyperlink to return to the Options menu.
Click "Product Order Screen" within the "Place an Order" Menu Option.

The Product Order Screen is shown below.

On the left side is a list of Product Categories for which you can display a Picking List.
Select "Dry Blades" and select "Dry High Speed" as a subcategory under that and you will display the Picking List shown below.

The Box at the top of the Picking List displays a number of Part# prefixes that. You can click on these to navigate within the list.
The "Show Legend for Part# Prefix" checkbox, allows the display of a descriptions for the Prefixes.
There is a text box at the top for entering a Search string to get a list of Parts with Descriptions matching that string.
The Customer's Price may be hidden by checking the "Hide Prices" box at the bottom of the entire list.
If you place the mouse above any line a small yellow "mouseOver" box will show additional info (eg. List Price, Discount)
If you click the box at the start of the line, the product will be placed in the Shopping Cart.

At the bottom of the left side is a text box for searching the entire Parts file for Product(s)

If you enter a Catalog# or Part# it will search for a unique Product. If unique it will place it in the Shopping Cart.
If you enter a Part# or string from the Description, it will display a lis of all matching products including Bond Spec variations.

Now choose "Rig Parts" from the Product categories and click on "M-1 Rig Parts" subcategory.

The Parts Order Screen is shown below.

The Drawing for the M-1 Rig is displayed at the left. There are four buttons at the top (you must scroll left to see the fourth one.)

You can reduce or increase the size of the drawing with these Buttons. (There will be some distortion).
You can click the "Original Size" button to restore the original size and clarity.
You can display the Drawing in a new window by clicking the fourth button. (This is helpful if you wish to print it, perhaps for use in the shop.)

The Picking List for M-1 Parts is displayed at the right. (Numbers in the Drawing correspond to those in the Picking List)

The Customer's Price may be hidden by checking the "Hide Prices" box at the bottom of the entire list.
If you click the box at the start of the line, the product will be placed in the Shopping Cart.